PLACE AN ORDER
CAN I ORDER ALL THE ITEMS ON YOUR SITE ?
HOW TO PLACE AN ORDER ?
2. Select the items you are interested in by adding them to the "shopping cart".
3. When all the items you want have been added to your shopping cart, click on "View my cart" (top right corner of the site).
4. Check the contents of your shopping cart, choose your delivery method and click on "Continue my order".
5. Select the desired method of payment, accept the Terms and Conditions and click on "Confirm my order".
6. Make your payment via the secure Stripe interface or Paypal.
CAN I PLACE AN ORDER BY PHONE ?
IS IT POSSIBLE TO BE DELIVERED OUTSIDE METROPOLITAN FRANCE? ABROAD?
ORDER TRACKING AND DELIVERY
WILL I BE NOTIFIED OF THE STATUS OF MY ORDER?
WHAT ARE THE DELIVERY TIMES?
WHAT HAPPENS IF I AM ABSENT WHEN THE DELIVERY MAN COMES?
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE PRODUCT?
WHICH CARRIER WILL DELIVER MY ORDER?
I WISH TO MODIFY MY ORDER: HOW TO DO?
What is the procedure for returning one or more items?
Voici la démarche à suivre pour retourner un produit :
a voir comment on fait,
IS THE EXCHANGE IN THE STORE POSSIBLE?
HOW LONG DOES IT TAKE TO GET MY REFUND?
DELIVERY AND RETURN POLICY
DELIVERIES IN FRANCE
All returns must be made within 30 days after delivery and are at your expense.
HERE IS THE PROCEDURE TO FOLLOW TO RETURN A PRODUCT:
1. Please note that you have 30 days from receipt of your order to make your return request and return the products to us.
2. Click on "My orders" > View order > Return.
3. Follow the steps by selecting the item(s) you wish to return; once you have completed your return request, you will be given a return number, which will also be confirmed by e-mail. The status of your return will be pending, you can view all your returns in your customer account.
4. Once your request has been approved, our customer service team will provide you with the address to return the product(s). The order must be returned within 30 days from the date of receipt of your order.
5. Upon receipt of your return, we will refund the amount of the returned product(s). You will be refunded using the same payment method you chose when you placed your order (Paypal, credit card, loyalty points)
ANY OTHER DOUBTS OR QUESTIONS?
*Indicative deadline from the date of dispatch of the order.
OUR SECURE PAYMENT OFFER
EASY PAYMENT THANKS TO OUR NUMEROUS SOLUTIONS
- Secure online payment by credit card
- Payment by PayPal